IT Compliance analyst

Roles & Responsibilities:

The IT Compliance and Document Controller with Customer Query Responsibilities will be responsible for ensuring that the company complies with all relevant IT regulations, policies, and procedures. Additionally, this individual will be responsible for creating and maintaining various documents related to IT compliance, including policies, procedures, and training materials. Finally, this role will also be responsible for responding to customer queries related to IT compliance and providing exceptional customer service.

Knowledge and Skills:

Required:

• Develop and maintain IT compliance policies, procedures, and training materials
• Ensure compliance with all relevant IT regulations and standards
• Collaborate with other departments to ensure that all IT-related processes are compliant
• Create and maintain a document control system for IT-related documents
• Respond to customer queries related to IT compliance in a timely and professional manner
• Provide exceptional customer service to all customers
• Continuously monitor and evaluate the effectiveness of IT compliance measures and make recommendations for improvement
• Provide training to staff on IT compliance policies and procedures as needed

Preferred:

• Proven experience in IT compliance and document control
• Knowledge of relevant IT regulations and standards
• Strong communication and customer service skills
• Excellent attention to detail and organizational skills
• Ability to work independently and collaboratively
• Proficiency in Microsoft Office and document management software
• Knowledge of SOC/ISO 27001/GDPR

Experience and Education:

Required:

• Bachelor’s degree in computer science, Information Technology,
• Minimum 5 years’ experience in Internal audit and customer query handling
• Certification CISA ,ISO auditor