Oracle HCM L2 Support Engineer

Roles & Responsibilities:

Includes the below listed but not limited to

·         100% customer facing

·         Perform triage and troubleshooting support tickets that needs deeper knowledge in respective domain.

·         Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and product portfolio.

·         Create bugs in Jira for incidents and service requests as needed.

·         Initiate and co-ordinate one-off patching process.

·         Escalation to other teams under existing SLOs.

·         Perform scheduled and documented configuration changes or deployments.

·         Knowledge sharing, including training tier 1 employees and cross-training peers.

·         Receive and document knowledge/solutions from Dev.

·         Author, edit, and QA knowledgebase articles

Knowledge and Skills:

Required:

·         Working knowledge of Oracle EBS and/or Oracle Cloud HCM modules – Core HR, Payroll, Oracle Advanced Benefits, Time & labor, and Learning     Management.

·         Knowledge of legal entity, business unit, organization structure, workforce structures etc. for different legislations

·         Should have strong SQL & PL/SQL Skills

·         Excellent verbal and written communication skills, active listening, and interpersonal skills

·         Demonstrate strong analytical skills, problem solving/debugging skills

·         Able to work in a fast-paced environment with a diverse group of people

·         Capable to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed

Experience and Education:

Required:

·         4 to 6 Years of experience in Oracle Cloud HCM or EBS HRMS R12

·         Experience in Support at L2 level in the last 2 years

·         Working in different time zones especially US or Europe.