Splash Business Intelligence
We’re looking for a results-driven Delivery & Solutions Manager with a strong background in Oracle EBS/Fusion and analytics solutions. If you’re passionate about leading implementations and delivering top-notch enterprise solutions, we’d love to hear from you.
Job Description:
- Work with internal engineering, sales, customer success, and product support teams to ensure successful products and services implementation.
- Become a trusted advisor to customers by providing guidance while managing implementation lifecycle.
- Manage, improve, and monitor project performance of multiple projects with one or more internal and external dependencies, and multiple scopes.
- Identify, negotiate, communicate, and manage project changes.
- Support customers on critical business processes involving SplashBI products.
- Report status of projects, including project risks, to customers, project team, supervisor, and other key staff.
- Lead and facilitate project team status meetings to obtain schedule, issues, risk, and dependency updates.
- Manage project budget and burn rate and communicate with customers and internal finance team.
- Improve delivery processes and documentation as needed across different project phases and deliverables.
- Assist in training our customer base and prospects on SplashBI products and services.
- Assist in developing solution architecture, project estimates, and proposals.
- Be a change leader and improve project delivery lifecycle.
- Provide “best practices” guidance and advice for functional issues and questions.
- Become knowledgeable in SplashBI products and services to become a valued customer advisor and improve project delivery.
- Monitor, escalate and assist in the resolution of customer support issues.
- Interact with customers and prospects for functional and technical support as needed.
- Develop presentations for customers and internal teams as needed.
Required Expertise:
- Strong knowledge of Oracle EBS/Fusion Financials
- 5+ years of hands-on experience implementing Oracle EBS/Fusion Financials
- Proven expertise in delivering data and analytics solutions